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Residential Non-Profit Services
We act on Innovation. We execute Smart. We Care.
At Canlight, we support non-profit communities by providing property management services that best meet their unique needs.
We recognize the importance on working in collaboration with the Board of Directorsto protect the best interests of the residents and the funders toward the goal of a successful and sustainable affordable housing community.
Our non-profit housing clients depend on Canlight for the effective management of day to day operations and to allow the Board of Directors to focus on their programs. We understand the value of managing the overall financial performance, effective communication, and liaising between the funders, board members and residents. We are proud to serve non-profit communities and believe they provide an invaluable service to society.
Learn more about our comprehensive non-profit housing management services below.
General Services
Systematic management approach through implementation of formal policies and procedures.
Timely and detailed reporting.
Provide general operational advice regarding the Housing Services Act (HSA), Residential Tenancies Act, Accesibiilty and Accommodation Act, Employment Standards Act, Occupational Health & Safety Act and the Human Rights Code
Assistance with Community Development
Provide tailored client service to the Board of Directors and liase with assigned committee member(s)
Follow Rent Geared To Income (RGI) procedures as provided by Municipality
Provide Construction Management services for rehabilitation or retrofit projects
Operational Management & Maintenance Services
We provide the day to day guidance and support to meet your operational needs, oversee maintenance to ensure stability and will act as the main point of contact and the liaison between you and outside parties and vendors. We ensure the property is well maintained and operating at optimal efficiency, all in compliance with non-profit objectives.
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Provide 24-hour Emergency Management Services.
Develop Preventive Maintenance and Contingency Plans.
Establish formal maintenance policies & procedures .
Ensure thorough regularly-scheduled property and unit inspections.
Diligently report maintenance matters or incidents.
Solicit quotations; negotiate & maintain all necessary service contracts.
Procure all goods & services at best value using volume purchasing where possible.
Administer and supervise all trades and on-site personnel as required.
Maintain an Inventory Control System.
Supervise safety and security programs.
Recruit, hire, train and supervise on-site personnel in accordance with the terms agreed upon by the client (if applicable).
Establish job descriptions and work schedules, as required.
Maintain Key and Parking controls.
Advise on necessary capital repairs or improvements and seek funding if necessary.
Financial Accounting Services
Canlight uses industry leading software which helps us to efficiently deliver timely and accurate reports so that you have a full picture of your financial position. These reports are customizable to meet your needs. Rest assured knowing that all of the financial aspects of running the property are looked after with great care, and all data is secured and backed up regularly in accordance with non-profit policies and procedures.
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Budget variance reporting, control and analysis for review and approval by the client(s).
Assist Auditors in preparing the year-end financial statements.
Investment management in accordance with Housing Services Act.
Handle banking functions.
Maintain accounts receivable control; collect & follow-up on overdue accounts.
Maintain accounts payable.
Establish & maintain purchasing controls.
Provide full HST processing and filing.
Administration Services
Every property we manage is backed by a well-trained, skilled team. We instill in all our staff the focus on client relations, and every inquiry or request is an opportunity to touch base with our customers with a positive outcome.
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Provide comprehensive monthly and annual Management Reports to Board of Directors.
Annual preparation of an Operating Budget for review and approval by the client.
Provide monthly vacancy loss reports to Municipality.
Increase market rents in accordance with Municipal guidelines.
Calculate rent for tenants in accordance with Housing Services Act and follow municipality policies and guidelines.
Advise on adequate insurance coverage, administer claims under policy and maintain appropriate records.
Monitor and administer all leases, regulations, policies, rules and special privileges.
File Annual Tax Assessment Reports with MPAC and coordinate Realty Tax Appeals.
Obtain required ONPHA courses and attend mandatory training courses.
Comply with both Municipal and housing provider policies and by-lawys
Tenant Services
Tenant application & qualification reviews.
Prepare Lease Agreements and Welcome Packages for new Tenants.
Prompt handling of all tenant requests and needs.
Establish safety and emergency procedures for tenants.
Enforce Rules and Regulations as per lease agreement.
Coordinate with Paralegal on Tenant Tribunal matters.
WHAT SOME OF OUR NON-PROFIT CLIENTS SAY
Canlight's statements are always easy to follow, accurate, and allowed us to deal with situations as they arise. Keep up the good work and know that it is very much appreciated by the Board.
Beverley Miller, Board President, Brookbanks Non-Profit Homes Inc.
We want to express our appreciation for the service Canlight has provided us with. We have been extremely pleased with your communication about issues that may come up at the property. We know our tenants have had difficult times and appreciate your continued patience with this situation.
Beverley Miller, Board President, Brookbanks Non-Profit Homes Inc.
Ready for a new management approach?
